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Hello. I have registered a new mobile device through an unused license. I now have to deploy my custom Asset Inventory app (developed on Tracerplus 8) on same. I would request for a documentation as to how to go about with same. I understand that the app need be upgraded to version 10. Is there...

Hi Oliver, Want to try reinstalling TracerPlus but seems like the Device ID would change. Can you confirm? Thank you.

Hi Howard, I cannot delete those files due to messages " The file 'filename' is a read-only file, Are you sure you want to delete." , " 'filename' could not be deleted. The device has either stopped responding or has been disconnected." The Windows Mobile Device Center, however, shows the...

Hi, It is that user had encountered an issue of the database session being blank while doing asset inventory, some 1 month back. We are trying to find out what may have happened and during our investigation, we came across these huge strange files. We use the scanner only for the asset...

Hi Howard, A screenshot of the above mentioned folder has been attached for your reference. Thank you for your update. Regards, Mohini

Hi, I noted some 7 files with strange names which are of unknown file types, under folder /My Device/Program Files/TracerPlus8/Data of the scanner. The files' sizes are of 3 GB. It is the same path where the TP80_Data .TPD file is located. Can anyone tell me how or why are such files created...

Hi Dan, Thank you for your reply. I am now digging into the log file but am not sure as to which client connection was made. The log file states several connections . We have 2 scanners with following device names: 28B44DA4-ED9B0985 and EFCA5474-E29CEC7D. The log file states connection as...

Hi, User reported that his asset inventory data on the scanner has been lost during the inventory exercise. The syncing was done in this year and the asset inventory was in progress. However, the Last Sync date displayed on the Motorola ES400 is Oct 2015. Is there a means to check what has been...