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It should be in the version you are running. Maybe try stopping the TracerPlus Connect Windows Service if you are not using it.

Hi Jeff, You shouldn't have to write a script like this. There is a limit to the event log size, but when it reaches that limit it should rename the existing file and start a new one automatically. So, there should be no loss in the log entries recorded no matter the size. Let me know if you...

Hi Josh, Try using the value 'True' instead of all caps. The value for that checkbox might be pretty strict in its format. Let us know if this helps.

Hi Russ, You can technically use whatever port you would like. You just need to make sure there are no other applications using this port. Port 80 is commonly used by web servers, so if you have a web server running then TracerPlus Connect will fail.

Hi Ray, I'm not sure what could be causing this. I guess if somehow the data that is going to be programmed to the tag is not correctly retrieved it could happen. Is it possible for you to pull all the data local before encoding the tags? If you do this for a while you might be able to narrow...

Yes, generally the RFID printers will validate the tags and mark as void if they fail. I have never heard of the EPC banks becoming corrupt in the way that you are describing. If both the uGrokIt and MC9190z are reporting the same thing than it does sound as if the tags are bad. Could you also...

Hi Ray, Could you give some additional detail on your setup? Is this an installation that uses TracerPlus or ClearStream? Is the User memory bank something that you are encoding, if so what is the software/printer you are using? As for the multiple EPCs from the same tag, could you elaborate...

Hi Brady, Usually the best way to go about this is to simply close TracerPlus Connect and re-open after you have made your TracerPlus Desktop project changes. This should allow you to map any additional fields you have added to the project without having to refresh the entire project. Let us...

I originally tried to get that to work, the problem seemed to be that the resulting field cannot be set to a Data Type of Number. If it is not a number those comparisons don't work properly since it is considered a string.

Hi Oliver, I have attached a project of what I got to work. I added a parse field to pull off the first character of the Duration result. This value will be either a '-' or a number. I then switched the filter field to have a default value of '-', and used this in the filter on the grid. The...

Hi, Both platforms work well for data collection. We are getting closer and closer to support for most of the same features between the two platforms. Was there a feature in particular that you required on the Android side that was not supported? If so let me know and we can take a look at what...

Hi John, Unfortunately you cannot set a hot key property to the trigger on the RFID scanner. However, you might be able to get the affect you want by using the RFID Stop Goto Control ID. If you set this to the control ID of the Tag Write button it will click this button automatically when you...

This project on our solution center should help you out: http://www.tracerplus.com/mobile_applications/Sol54-MK500-Kiosk-Price-Check

Hi Ben, To set this up you will want to add an image to your form, and set its source field property to be an image field in your field settings. Next you would want to configure a lookup using the Field Settings->Lookup Options tab to find the image based on the barcode scanned. Finally you...

Hi Myra, Make sure the EPC field is not being cleared in the sequence of events due to the record now being submitted. If this is the case it may not even attempt the write due to the EPC value that it is supposed to write to being blank. Let me know if this could be the issue.

Those files are unrelated to TracerPlus. So, you should be able to safely remove them without affecting TracerPlus. Double check that they aren't required by something else.

The only files you should see in there are the TracerPlus database, and a sys folder for image files. What are the other files you are seeing?

Hi David, What type of device are you using? On many Android devices with build in barcode readers, the reader is controlled by a barcode application running in the background. Commonly called a barcode wedge application. Take a look on your device for this. You should be able to add an Enter...

Hi James, This is probably due to a lookup that you have configured from another session pointing to the Field/Session that you are trying to delete. When the project re-opens it probably can't locate the field and session it is supposed to be returning so it adds them to the project. Let me...

Sorry for the delay here.. Could you let me know what version/build you are running? You can find this on the Help-About screen.