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I was having a problem connecting my Cipherlab 9700 to a Windows 10 PC. I am posting this in the event that another user runs into the same issue.
If you contact Ciperlab via their website they are pretty responsive. After getting info on the device's OS, they then sent me links to update the OS. However, in order to do the update I had to use a Windows 7 computer to connect. Once we updated the OS, the scanner still would not connect to windows 10 (It tied on 3 PCs). However, we made a few changes to the settings and this enabled us to connect:
Plug the cradle's USB cable into the computer
If you contact Ciperlab via their website they are pretty responsive. After getting info on the device's OS, they then sent me links to update the OS. However, in order to do the update I had to use a Windows 7 computer to connect. Once we updated the OS, the scanner still would not connect to windows 10 (It tied on 3 PCs). However, we made a few changes to the settings and this enabled us to connect:
Plug the cradle's USB cable into the computer
- Wait to see if it connects and opens “Windows Mobile Device Center”
- If not go to the scanner’s display
- From the Start Menu (bottom left)
- Go to Settings
- Go to the System Folder
- Go to the USB Connection Button
- There are three choices (ActiveSync Advance Network Mode, Active Sync Serial Mode, and “Mass Storage – SD Card”)
- Change the choice from “ActiveSync Advance Network Mode” to “Active Sync Serial Mode”
- A dialog will appear and it will state it is trying to connect. One of two things happen (it works differently on two PC’s I tested on)
- A. Windows Mobile Device Center opens automatically and it is connected.
- B. The device says it is connected but Windows Mobile Device Center does not open on its own. If manually opened it will be connected.
- It seems to stay connected for about 5 minutes then after a duration it auto disconnects. To fix this, disconnect and reattach the device and it will connect again.