Information box popping up on client

Andrew S

New Member
A TracerPlus Connect "Information" box has started popping up on my client. How do I stop this from happening?

The box is similar to the splash screen that's displayed when TP starts.

Thanks.
 

Dan Peluso

Member
Staff member
Hi,

This sounds like TP Connect is presenting the trial mode nag screen during a live mode connection. This indicates that TracerPlus connect is treating the device as in trial mode because either the device is not registered and/or TP Connect is not registered.

If there is a way to send over a screenshot, I can confirm this, but that would be my bet.

I recommend double checking the registration status of both the PC (TP Connect) and the device itself.
 
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