TracerPlus Connect running as a service but not working properly

[Tom Millington]

We now have TracerPlus Connect and two mobile devices registered and running (sort of).

We have a problem in that if the Connect application is running, data transfers without a problem from the mobile devices to the host (Desktop is showing the port to use as 4403).

I changed the port to 4404 and can confirm that Connect is running as a background service (services.msc showing it as 'Auto' and 'started'), but when I try to sync from a device, the login starts but I get a sync timeout message immediately.

Can anyone advise on this please?

Thanks

 

[Joseph Kraebel]

Hi Tom,

Take a look at the article below to see if that helps:

https://support.tracerplus.com/index.php?/Knowledgebase/Article/View/165/30/tracerplus-connect-sync-service-troubleshooting

 

[Tom Millington]

Thanks Joseph.

I will have a read ....

Tom