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Hi, It sounds like something in your configuration may be incorrect. It would be tough to diagnose on this forum. Our youtube channel "TracerPlus" has a lot of resources that review settings like the ones you describe. Also, if you have an active support agreement with us, you can create a...

Hi, I am not sure why that might be happening. For the most part, it sounds like your network paths, etc are correct since some of you can deploy. Maybe a couple of things to check. 1. Does the user have enough storage space on their mobile device? Seems unlikely that they would not but...

Hi, You do need the TracerPlus mobile application in order to collect your data. Basically, you would use TP Desktop on your Windows PC to build/create the application. You would then deploy that application to your mobile device. Finally, you would use TP Connect to receive data via Sync...

Hi Matthieu, Unfortunately, I was not able to locate this demo app used in the webinar. We do not always keep these videos as they are generally put together specifically for just a demo. The solution center has a lot of decent demos as others have mentioned. Is there a specific function you...

Hi, Can you clarify the version of TracerPlus, the Mobile device you are using and the RFID reader type that you are trying to connect to. Thanks.

Hi, I would take a look at some of our sample projects. A lot of those offer different ways to count/accumulate quantites for a given barcode scan. Also, feel free to join our Open Office Hours every Tues @ 2:00 EST and Thurs 10:00 EST. This is a perfect question for that environment. Thanks.

Hi, It sounds like you have the configurations setup correctly; at least to the level you described. A couple of things to check that I can think of. 1. There are validation settings to suppress the warning to the end user (and even allow the submit to go through). Is it possible your...

Gotcha. So a few things I can think of that may help (or get you closer). 1. You could keep TP connect the way it is with 3 profiles per store for a total of 21 profiles but make a change on the TP Desktop side so that you only have to maintain/use 1 TP Desktop project. There might be a...

Hi, Unfortunately, this option does not exist for the confirmation prompt. You can, however, do this if you use the Show Message Action in the form logic area. The downside to that approach is that it does not allow for a Yes/No confirmation like it has in the Button Action confirmation prompt.

Great news. Thanks for the followup.

As I am sure you agree, I don't love either of these solutions for you. Since TP Connect does have some startup overhead directly related to the database size, I do feel like the 2nd option might be the better approach. Using this approach, I wonder if you couldn't use some kind of trigger on...

There could be a couple of different format settings to allow this depending on your version of Android. A lower case 'l' (L) seems to do the trick for me. I have also seen specifications for 'sss' and 'fff' but those did not appear to work for me. So something like "hh:mm:ss.l" as a...

Hi, This is a great question/approach but I don't think you can do this but I want to explore why you want to do this. I am guessing that you want to initiate a specific sync PROCESS via button click. Since the DoSync button action is specific to a PROFILE, this would not work. The best...

Hi, As you know, RFID has a benefit over barcode scanning by being able to read everything in an area without line of sight. This can be a negative as well, of course. Within TracerPlus, we do offer the ability to control the power of the reader so that it can be fine tuned for scenarios like...

Hi, I imagine a larger database size could be reflected in a larger TPConnect footprint during the time of sync (depending on your settings) but it should definitely be releasing. Even so, I am not sure if that should even show that much increase in memory. If the backend database is SQL...

Hi, That error may be expected behavior and just a poor choice of error level which causes it to post as a critical error. Basically, that error comes up the first time when loading a sync process if that data source has not been seen before and it indicates it just needs to be loaded because...

Hi, If you have an active support agreement, I would recommend creating a support ticket with us. This way, we can take a more specific look into your configuration, etc

Hi, OK. So that is the latest public release of TracerPlus so an upgrade suggestion would not make sense. I don't have any reports of this as an issue. I wonder a few things. 1. Could the VM environment be the culprit? I wouldn't think so and we have a ton of customers using this setup so...

Hi, This is not a known issue so I would be curious on a couple of things. 1. What version of TP Connect and TracerPlus on the mobile device are you using? 2. How many and what are the sync processes syncing to/from? Also, what type of data? As I mentioned, I don't think this is a known...

Hi, Sorry for the delayed response. I think the previous user meant using the Form Designer in TracerPlus Desktop to literally move the fields further up the screen. I am not familiar with the original issue to know if this has been addressed by Zebra or not but wanted to clarify what the...